We want to give you the best sit and sit-stand experience possible. We stand behind our products 100%.
ALT3R-Desks and ALT3R-Mounts come with a limited, ten-year product warranty from the date of purchase through us.
ALT3R-Chairs come with a limited, five-year product warranty from the date of purchase through us.
Customers who have issues with their product should initially call us to have the return shipment arranged.
Warranty Replacements: Any failure from normal usage will be replaced free of charge and PNS Holdings LLC will return the product to you directly at our cost. A failure is a mechanical breakdown of or defect in the unit that affects the user's ability to operate the product as intended. If it is determined that the failure was caused by misuse or abuse of the product, replacements and return shipping will be at the customer’s expense. No refunds are available after the initial 30-day risk free period.
Warranty Returns: Any returns outside of the initial 30-day guarantee window, but before the 1-year product warranty window, require customers to pay the freight costs to send the product(s) back to our warehouse.
ITEMS DAMAGED IN TRANSIT
Items damaged in transit may be returned or replaced. We may ask for photographic or video evidence for our records.